Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days. Orders placed after business hours will be processed on the next business day. Once your order is dispatched, you will receive a confirmation email with tracking information (where available).
Delivery Timeframes
We ship worldwide. Estimated delivery times are:
- 7–20 business days for New Zealand & Australia
- 7–25 business days for all other destinations
Delivery times may vary due to courier delays, customs processing, or peak periods. Some items may be shipped from international warehouses to offer better pricing and product availability.
Shipping Fees
Shipping fees are calculated at checkout unless a free shipping promotion is active.
Shipping Partners
We work with trusted fulfilment partners and suppliers to deliver your order safely and efficiently. Orders with multiple items may arrive in separate packages.
Incorrect Address
Please ensure your shipping address is correct. We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.
Lost or Delayed Parcels
If your parcel is significantly delayed or appears lost, please contact us at info@lovicart.com. We will investigate with the courier and work towards a suitable resolution.
Customs & Duties
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.