FAQ – Lovicart

Frequently Asked Questions (FAQ)

Orders & Processing

How long does it take to process my order?
Orders are processed within 1–3 business days. Orders placed after business hours will be processed on the next business day.

Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible.

Shipping & Delivery

How long does delivery take?
Estimated delivery times are:

7–20 business days for New Zealand & Australia
7–25 business days for other destinations

Delivery times may vary due to courier delays, customs processing, or peak periods.

Why is my order taking longer than expected?
Delays can occur due to high demand, courier issues, or customs clearance. If your order is significantly delayed, contact us and we will assist.

Do you ship internationally?
Yes, we ship worldwide.

Will my items arrive in one package?
Orders with multiple items may arrive in separate packages as they may be shipped from different locations.

Do you provide tracking?
Tracking is available for most orders. Once your order is shipped, you will receive tracking details via email where available.

Payments & Pricing

What payment methods do you accept?
We accept all payment methods available at checkout and displayed on our website. These may include major credit/debit cards and other secure payment options depending on your location. All payments are processed securely through trusted third-party providers.

Which currencies do you accept?
We support multiple currencies for your convenience, including:

New Zealand Dollar (NZD)
United States Dollar (USD)
Australian Dollar (AUD)
British Pound Sterling (GBP)
Euro (EUR)

Final payment will be processed in the currency displayed at checkout based on your location.

Will I be charged any extra fees?
Prices shown do not include any fees charged by your bank or payment provider. Additional charges such as currency conversion fees may apply.

Returns & Refunds

Do you accept returns for change of mind?
No, we do not accept returns or refunds for change of mind. Please review product details carefully before purchasing.

What if I receive a faulty or incorrect item?
Please contact us within 7 days of delivery with your order number and clear photos of the issue. We will assess and arrange a replacement or refund where appropriate.

How long do refunds take?
Approved refunds are processed to the original payment method and may take 3–7 business days to appear, depending on your bank or provider.

Products

Will the product look exactly like the photos?
Product images are for illustration purposes. Colours, materials, and sizing may vary slightly depending on the manufacturer.

How do I choose the right size?
Please refer to the size guide provided on each product page before placing your order.

Customs & Duties

Will I have to pay customs fees?
International orders may be subject to customs duties or import taxes. These charges are set by your local authorities and are the responsibility of the customer.